Frequently Asked Questions

BTS Tourism is a travel planning company that creates personalized itineraries and tour packages. You tell us where you want to go and when — we handle everything from hotels and transport to sightseeing and meals, then provide you with a transparent quotation.

We currently cover 50+ destinations across India — including Darjeeling, Sikkim, Dooars, Kashmir, Rajasthan, Northeast India, Goa, Kerala, Andaman and more. If your destination isn't listed, just ask — we can usually arrange it.

Yes, BTS Tourism is a fully registered travel business operating since 2015 from Siliguri, West Bengal. We've served over 12,000 travellers with a 4.9★ average rating.

It's simple: fill out our Plan My Trip form or contact us directly. Our team will send you a custom itinerary and quotation. Once you approve, we confirm the booking with a small advance payment.

We recommend booking 30–45 days in advance for the best rates and availability. For peak seasons (April–June and December–January), 60+ days is ideal. Last-minute bookings are possible but may have limited options.

Absolutely! Every BTS trip is customizable — including destination, duration, hotel category, vehicle type, meals, activities and budget. Custom itineraries are our specialty.

We accept UPI, bank transfer, credit/debit cards, PayPal and cash (for local bookings). All online payments are processed through secure gateways.

Typically a 25–30% advance is required to confirm your booking, with the balance payable before departure. For peak seasons or premium hotels, higher advances may apply.

Refunds depend on how far in advance you cancel. Cancellations 30+ days before departure receive a near-full refund (minus booking fees). 15–29 days: 50% refund. Less than 15 days: no refund. Full policy is shared with every quotation.

Travel insurance is not included by default, but we strongly recommend it. We can help you get a policy through our partners at a small additional cost.

Yes! Every BTS traveller gets a dedicated WhatsApp contact for on-trip support. Whether it's a change in plan, a medical emergency or local guidance — we're always one message away.

Absolutely. We customize pace, hotels and activities for families with children and elderly travellers. Child pricing is available at 50% of adult rates for most tour components. Just mention it while planning.